Thank you for your interest in becoming part of the Warrior Canine Connection team. We are currently looking for qualified candidates to apply for the positions of Managing Director and Service Dog Training Instructor (Clinical Site). If you would like to apply, please send a resume and cover letter to firstname.lastname@example.org.
Reporting to the Founder and Executive Director of WCC, the Managing Director will be responsible for all internal operations and will have the following responsibilities:
Program Operational Leadership:
- Provide effective and inspiring leadership by being actively involved in all programs and services, developing a broad and thorough knowledge of all programs.
- Coordinate the annual operations plan and budget.
- Lead the performance management process that measures and evaluates progress against goals for the organization using Key performance Indicators (KPI’s).
- Lead, coach, develop, and retain WCC’s management team and department heads.
- Provide for all staff a strong day-to-day leadership presence; bridge national and regional operations and support an open-door policy among all staff.
- Identify opportunities for WCC to leverage cross-program strengths to take advantage of new opportunities and/or to address organizational challenges.
- Prepare and submit an annual operational budget, manage effectively within this budget, and report accurately on progress made and challenges encountered.
- Ensure the continued financial viability of WCC’s operations through sound fiscal management.
- Ensures that the organization runs effectively, efficiently, within budget, and communicate in a timely manner we are (or aren’t) doing so.
- Ensure that WCC remains in compliance with all county, state and federal reporting guidelines in respect to subcontracts, sub awards and other grant awards.
- Supervises the following Direct Reports:
- Director of Dog Programs
- Director of MBTR
- Facilities Manager
- Director of Development
- Communications Manager
- HR and Office Manager
External Relationship Development:
- Assist in managing and cultivating existing relationships with funders to secure and expand recurring revenue streams.
- Publicly represent WCC with the media and external constituency groups including community, governmental, and private organizations and build excitement for WCC’s mission.
Strategic Plan Implementation:
- Working in partnership with the Executive Director, execute the strategic ten-year plan and implement new processes and approaches to achieve it.
- Coach program directors and department leads as they implement the strategic plan and transition program operations.
- Implement the system for tracking and reporting on the progress of the strategic plan implementation through KPI’s.
- Insure that WCC remains in compliance with all county, state and federal reporting guidelines in respect to subcontracts, sub-awards and other grants.
As a prerequisite, the successful candidate must believe in the core values of WCC (Respectful, Responsible and Fun to Work With) and be driven by the mission. The candidate should demonstrate a passion for breaking new ground to lead social change. Beyond that, we are ideally seeking a candidate that has proven experience in scaling a multi-site organization and a demonstrated ability to both lead and build the capabilities of a driven, bright, diverse team.
The successful candidate will most likely have had management experience with a non-profit organization. As noted, this is an organization driven by the values of its people, so experience in managing a “values-driven” organization will be highly prized. Additional requirements are:
- Results-proven track record of exceeding goals and a bottom-line orientation; evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgment; high level of business acumen including successful P&L management; the ability to balance the delivery of programs against the realities of a budget; and problem solving, project management, and creative resourcefulness
- Strategic Vision and Agility-ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan
- Capacity Building—ability to effectively build organization and staff capacity, developing a top-notch workforce and the processes that ensure the organization runs smoothly
- Leadership and Organization-exceptional capacity for managing and leading people; a team builder who has experience in scaling up organizations; ability to connect staff both on an individual level and in large groups; capacity to enforce accountability, develop and empower top-notch leaders from the bottom up, lead from the top down, cultivate entrepreneurship, and learn the strengths and weaknesses of the team so as to put people in a position to succeed
- Action Oriented—enjoys working hard and looks for challenges; able to act and react as necessary; not afraid to take charge of a situation; can overcome resistance to leadership and take unpopular stands when necessary
- General Management—thorough understanding of finance, systems, and HR; broad experience with the full range of business functions and systems, including strategic development and planning, budgeting, business analysis, finance, information systems, human resources, and marketing
- Solid educational background—undergraduate degree required; MBA or similar advanced degree highly desired
Position: Service Dog Training Instructor (Clinical Site)
As a WCC SDTI, the Employee will be responsible for the training, socialization and well–being of WCC dogs in training. SDTIs also provide WCC’s Mission Based Trauma Recovery (MBTR) to Warrior Trainers, assist with client training, and work with Puppy Parents to ensure the proper care and consistent training of WCC dogs. The Employee is required to perform the following duties and undertake the following responsibilities in a professional manner.
Reports to: Director for Dog Programs
Hours: 40–50 hours per week. Schedule to be determined. Some weekends and evenings required.
Duties and Responsibilities:
- Maintain a clean and safe environment for the dogs, puppies, and humans at the program site. In the case of Instructors working at the WCC HQ, this includes maintenance of the WCC Puppy Enrichment Center, training facilities, and grounds.
- Maintain detailed record related to WCC dogs training and socialization. Complete associated WCC forms in a timely manner.
- Comply with or exceed Assistance Dog International minimum standards and ethics.
- Participate in WCC Directorate Staff meetings.
- Mission Based Trauma Recovery (If primary duty location is a Clinical Program Site):
- Provide Mission Based Trauma Recovery (MBTR) therapy to recovering Warriors at program site and on field trips in accordance with program standards and therapeutic goals.
- Consult with Director for MBTR for questions and concerns related to delivery of MBTR.
- If program site is a DoD or VA medical facility, coordinate with WCC Program Site Lead or Host Facility Point of Contact to ensure compliance with HIPAA, patient goals, research guidelines, medical record requirements, and installation regulations. Groom and care for dogs in accordance with Assistance Dogs International and WCC standards and best practices.
- Service Dog In Training Health and Training:
- Routinely evaluate service dogs-in-training at program site and make recommendations for appropriate placement.
- Maintain and monitor supplies and equipment for service dogs-in-training and inform Director, or designated supply coordinator, when additional supplies and equipment need to be ordered.
- Communicate any emergency canine health problems directly to the Director of Dog Programs and Director for MBTR (if that individual is your primary supervisor) as soon as they are identified. Non-emergent issues should be communicated to your supervisor who will then be responsible for conveying issues and concerns to the Director for Dog Programs.
- Ensure WCC dogs-in-training at program site receive monthly flea, tick and heartworm preventatives and any other medications prescribed by a veterinary care provider or Director for Dog Program.
- Transport program dogs, as directed, to receive veterinary care and provide support for exams such as eye and cardiac checks.
- Conduct Puppy Parent classes in accordance with the schedule and according to the WCC training manual.
- Help to ensure Puppy Parents complete and submit monthly reports.
- Communicate with Puppy Parents regarding problem behaviors and training tips.
- Periodically represent WCC at community events, participate in presentations to highlight WCC’s mission, and conduct demonstrations in the local community with WCC dogs as requested.
- Maintain positive relationships with individuals, community groups, government representatives, volunteers, and organizations that support WCC and/or wounded Warriors and their families.
Required Qualifications, Skills and Personal Qualities
- Minimal one year experience in a Health and Human Services field. (Social Work, Occupational Therapy, Recreational Therapy and/or Psychology).
- Minimum one year of professional dog training experience
- Knowledge and prior experience in working with military populations.
- Ability to interact professionally and cooperatively with recovering Warriors and their family members, veterans with disabilities, clinical providers, and the public.
- Knowledge of PTSD and TBI and the use of service dog training to mitigate symptoms.
- Practiced in crisis intervention techniques and methods.
- Knowledge of and ability to socialize and train service dogs
- Knowledge of Assistance Dogs International standards for assistance dogs, clients, training programs, public access, and ethics for dogs.
- Knowledge of matching process for clients and dogs.
- Experience in the proper care and grooming of service-dogs-in-training.
- Knowledge of provisions of Americans with Disabilities Act that apply to service dogs, associated State regulations, as well as DoD and VA service dog policies
- Possess good assessment and problem solving skills
- Ability to work under pressure and responsibly
- Ability to work independently and to take initiative
- Ability to set priorities and use good judgment
- Skill and competence in the use of personal computers including, but not limited to, Microsoft Office applications and e-mail.
- Comfortable with public speaking
- Ability to pass a federal background check
- A valid driver’s license