Veteran Training Program Manager

Warrior Canine Connection – Boyds, MD

Experienced program manager needed.

Warrior Canine Connection has an immediate opening for an experienced program manager at our Healing Quarters in Boyds, Maryland. Warrior Canine Connection’s mission is to support Service Members and Veterans with disabilities by providing highly-skilled service dogs and our canine assisted therapy program called Mission Based Trauma Recovery (MBTR). This position will support, coordinate, manage, and help oversee all Veteran-related aspects of our dog training programs at multiple sites to ensure a positive experience for our Veterans and promote program efficacy.

If you are an experienced program manager with great people skills and a passion for helping Veterans, this just might be your dream job!

Warrior Canine Connection is a nonprofit organization with a unique and highly effective service dog training model – MBTR. In short, active duty Service Members and Military Veterans with combat related stress are engaged to help us train Golden Retrievers and Labradors to be service dogs. By learning to train service dogs, these Warrior Trainers are given a chance to develop practical skills such as patience, positive reinforcement, emotional regulation, and effective communication skills, while simultaneously helping to prepare the dog to assist a fellow Veteran in the future. Our service dogs learn up to 90 commands during a comprehensive, two-year training process. After those two years of training, the dogs are professionally matched with a disabled Veteran who has mobility impairments or psychological injuries.

The Veteran Training Program Manager will work from our Healing Quarters in Boyds, Maryland to support our MBTR programs at various locations both locally and in other states. Among other things, the Program Manager will be responsible for the efficacy of MBTR program delivery; development of new MBTR program delivery sites to include hospitals, Veterans Treatment Courts and community-based resource centers; facilitating communication between WCC trainers, managers, and host facility representatives; assuring timely and accurate collection of program data and information; tracking, analyzing and reporting on key performance indicator (KPI) data; coordinating trainer schedules to assure proper scheduling and shift coverage for dogs and staff is maintained; oversee ongoing staff training on selected topics including data collection tools and methods, as well as Veteran cultural competency; and work with WCC leadership, dog trainers, and other staff members to assure our Veteran volunteers, program participants, and clients have an exceptional experience with WCC and receive the highest level of service in the industry.

This position requires significant program management experience, strong data management and analytical skills, and deep knowledge or experience with the military and Veteran community; experience working with individuals with physical and psychological disabilities, mental health conditions or traumatic brain injury symptomology preferred. Veterans strongly encouraged to apply. (Please see the details below)

This is a job that will truly make a difference in the world, and in the lives of the individual Veterans and Service Members we work with every day.

What the job involves: 

  • Ensure accuracy of MBTR data collection and entry into Salesforce CRM across all WCC sites.
  • Develop and streamline MBTR KPI reporting processes in order to increase program effectiveness, productivity and efficiency.
  • Track and enter key performance indicator (KPI) data, and complete required forms and reports in a timely manner.
  • Train Service Dog Training Instructors on use of Salesforce CRM and associated forms necessary for program data collection.
  • Monitor tracking redundancies, in order to verify accuracy of KPI data.
  • Travel to WCC’s program delivery sites across the country to monitor progress, increase efficiency, work with staff as needed.
  • In coordination with Director of Research and Executive Director, develop and maintain quantitative and qualitative instruments used to measure participant satisfaction and self-reported symptom reduction.
  • Establish and maintain relationships with referring agencies; develop new MBTR delivery sites to ensure annual goals for Veteran engagement are successfully attained.
  • Develop Memorandum of Understanding and Standard Operating Procedures for new partnering agencies and MBTR delivery sites.
  • Provide recommendations to Leadership Team on annual goals for Veteran engagement through the MBTR program.
  • Assist with research efforts involving WCC’s MBTR program.
  • Convert MBTR program data into user friendly reports for grant submissions, Board Reports and program evaluation.
  • Participate in staff meetings, professional development and community activities as directed.
  • Serve as central point of contact for all MBTR program sites.
  • Present at events, conferences and seminars about the work WCC does.

Required Experience, Skills, Background: 

  • Detail oriented and demonstrably strong work ethic – this can be demanding work.
  • Friendly, calm, mature, patient, and professional demeanor with excellent communication skills.
  • Desire to work with Veterans and the knowledge, skills, and ability to effectively interact and work with Veterans who have experienced combat trauma and/or psychological health or physical injuries.
  • The ability to work independently with minimal supervision.
  • Excellent business writing skills.
  • Ability to prioritize work tasks – organization skills and time management are critical.
  • Ability to learn and manage a variety of administrative processes.
  • High proficiency in computer skills, with competency in Microsoft Office applications. Salesforce CRM experience is a plus.
  • Possess a valid driver’s license, working vehicle and insurance.
  • This is a full-time position with occasional weekend/evening hours.

Desirable Qualifications:

  •  Bachelor’s degree required, preferably in the field of social work, psychology, or public/business administration.
  • Higher education, licensure, and at least two years of clinical experience in social work, occupational therapy, or a related clinical field.
  • Previous experience working with Veterans with combat trauma. Comfort and experience in public speaking, presentations and interacting with community members, sponsors and public relations partners.

Compensation and Benefits:

Exceptional compensation package including salary, medical, dental, and retirement benefits for full-time employees.

To Apply: 

To apply for this position, please provide a cover letter and resume to – attention Hiring Manager.

Warrior Canine Connection is an equal opportunity employer.

Job Type: Full-time